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  1. 1
    Responses to reference questions : study of reader services in selected university libraries in Malaysia /
    由 Chall, Devinder Kaur
    出版 1992
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  2. 2
    Eliciting the user needs and modelling Digital Reference Services (DRS) system for an academic library /
    由 Dalia Hashim Abdul Jabbar
    出版 2014
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  3. 3
    Perubahan teknik pencarian maklumat : perbandingan sistem manual dan digital di Perpustakaan UKM /
    由 Noriha Muhammad
    出版 2000
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  4. 4
    Cost/utility implications of providing on-line search services through public libraries /
    由 Ahlgren, Alice Elizabeth
    出版 1976
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  5. 5
    Perceived importance and actual practices of behavioral performance for chat reference service in academic libraries /
    由 Nor Azilawati Mohamad Azmi
    出版 2017
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  6. 6
    Performance measurement of reference services in academic libraries /
    由 Norafidah Mat Zain
    出版 2003
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  7. 7
    An exploratory study of measurement on reference services among Malaysian universities libraries with MS ISO 90001:2000 certification /
    由 Suzinor Kamaralzaman
    出版 2007
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  8. 8
    Determining the effectiveness of digital reference services in selected academic libraries in Malaysia /
    由 Wan Ab. Kadir Wan Dollah
    出版 2009
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