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  1. 1
    Responses to reference questions : study of reader services in selected university libraries in Malaysia /
    by Chall, Devinder Kaur
    Published 1992
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  2. 2
    Eliciting the user needs and modelling Digital Reference Services (DRS) system for an academic library /
    by Dalia Hashim Abdul Jabbar
    Published 2014
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  3. 3
    Perubahan teknik pencarian maklumat : perbandingan sistem manual dan digital di Perpustakaan UKM /
    by Noriha Muhammad
    Published 2000
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  4. 4
    Cost/utility implications of providing on-line search services through public libraries /
    by Ahlgren, Alice Elizabeth
    Published 1976
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  5. 5
    Perceived importance and actual practices of behavioral performance for chat reference service in academic libraries /
    by Nor Azilawati Mohamad Azmi
    Published 2017
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  6. 6
    Performance measurement of reference services in academic libraries /
    by Norafidah Mat Zain
    Published 2003
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  7. 7
    An exploratory study of measurement on reference services among Malaysian universities libraries with MS ISO 90001:2000 certification /
    by Suzinor Kamaralzaman
    Published 2007
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  8. 8
    Determining the effectiveness of digital reference services in selected academic libraries in Malaysia /
    by Wan Ab. Kadir Wan Dollah
    Published 2009
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