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  1. 1
    Development of an integrated scale for the measurement of web-based library service quality /
    by Kiran Kaur
    Published 2011
    Thesis Book
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  2. 2
    Eliciting the user needs and modelling Digital Reference Services (DRS) system for an academic library /
    by Dalia Hashim Abdul Jabbar
    Published 2014
    Thesis Book
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  3. 3
    Perubahan teknik pencarian maklumat : perbandingan sistem manual dan digital di Perpustakaan UKM /
    by Noriha Muhammad
    Published 2000
    Thesis Book
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  4. 4
    A service support for evaluating online database subcription: the use of ezproxy transaction log analysis /
    by Shamsudin Ibrahim
    Published 2020
    Thesis Book
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  5. 5
    Performance measurement of reference services in academic libraries /
    by Norafidah Mat Zain
    Published 2003
    Thesis Book
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  6. 6
    Digital reference services in the Malaysian academic libraries : an exploratory study /
    by Rasyidah Mohd Daud
    Published 2005
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    Thesis
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  7. 7
    An exploratory study of measurement on reference services among Malaysian universities libraries with MS ISO 90001:2000 certification /
    by Suzinor Kamaralzaman
    Published 2007
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