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  1. 1
    The influence of relationship quality on customer loyalty : evidence from the practices of outsourcing in the Malaysian hotel industry /
    by Maria Abdul Rahman
    Published 2014
    Subjects: “...Hotels Customer services Malaysia....”
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    Thesis Book
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  2. 2
    Corporate image, service quality, customer perceived value, relationship quality and its effect on switching intention among Islamic banking customers in Malaysia /
    by Nor Hashima Hashim
    Published 2011
    Subjects: “...Banks and banking Customer services Malaysia....”
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    Thesis Book
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  3. 3
    Relationship of functional and relational value to behavioral intention of bank customers in Malaysia /
    by Nasreen Khan
    Published 2012
    Subjects: “...Banks and banking Customer services Malaysia....”
    Thesis Book
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