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  1. 1
    A study on service quality and customer satisfaction towards local government authority in Majlis Bandaraya Kuala Terengganu
    Thesis Book
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  2. 2
    Hubungan amalan pengurusan kualiti cemerlang dengan kepuasan pelanggan dalaman dan prestasi organisasi pihak berkuasa tempatan di Semenanjung Malaysia /
    by Khairul Anuar Mohd Ali
    Published 2002
    Thesis Book
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  3. 3
    Penandaarasan institusi pendidikan tinggi /
    by Wan Jaafar Wan Endut
    Published 2003
    Thesis Book
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  4. 4
    Faedah-faedah sistem pengurusan kualiti, alam sekitar dan keselamatan & kesihatan pekerjaan secara berasingan di Selangor /
    by Rospian Achil
    Published 2003
    Thesis Book
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  5. 5
    Implementasi pengurusan perubahan : kajian tinjauan di pengurusan Majlis Amanah Rakyat (MARA) /
    by Mohd Yatim Nawai
    Published 2006
    Book
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  6. 6
    The impact of operational flexibility in the relationship between total quality management and hospital performance /
    by Alolayyan, Main Naser Fady
    Published 2012
    Thesis Book
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  7. 7
    Profesionalisme guru bahasa melayu sekolah rendah di daerah Kota Bharu, Kelantan/
    Thesis Book
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  8. 8
    Integrated management approach : total performance excellence model for Malaysian companies /
    by Fazli Idris
    Published 2004
    Thesis Book
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  9. 9
    Model penilaian TQM /
    by Abd. Rahman Muniran
    Published 1999
    Thesis Book
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