Case studies Management Information technology 9 Organizational change 5 Data processing 4 Evaluation 4 Banks and banking 3 Consumer satisfaction 3 Customer loyalty 3 Customer relations 3 Customer services 3 Management information systems 3 Planning 3 Power-plants 3 Quality control 3 Total quality management 3 Armed Forces 2 Business planning 2 Construction industry 2 Corporate culture 2 Education, Higher 2 Information resources management 2 International business enterprises 2 Organizational behavior 2 Organizational effectiveness 2 Pharmaceutical industry 2 Private universities and colleges 2 Project management 2 Public administration 2 Reengineering (Management) 2