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  1. 1
    An exploratory study of measurement on reference services among Malaysian universities libraries with MS ISO 90001:2000 certification /
    by Suzinor Kamaralzaman
    Published 2007
    Subjects: “...Reference services (Libraries) Malaysia Evaluation....”
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    Thesis Book
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  2. 2
    Development of an integrated scale for the measurement of web-based library service quality /
    by Kiran Kaur
    Published 2011
    Subjects: “...Electronic reference services (Libraries)....”
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  3. 3
    Determining the effectiveness of digital reference services in selected academic libraries in Malaysia /
    by Wan Ab. Kadir Wan Dollah
    Published 2009
    Subjects: “...Electronic reference services (Libraries) Malaysia Evaluation....”
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