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  1. 1
    Measuring service quality using SERVQUAL /
    由 Ow, Jolene Chong Fong
    出版 1994
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  2. 2
    Service quality of commercial banks : consumer's perceptions /
    由 Lim, Ngat Chin
    出版 1992
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  3. 3
    Virtual brand personality, customer satisfaction and brand loyalty in online banking industry /
    由 Ong, Khian Sin
    出版 2009
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  4. 4
    A study on the role of customer satisfaction in domestic retail banking sector /
    由 Wong, Siew Fong
    出版 2012
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  5. 5
    The linkages among service quality attributes, customer value, customer satisfaction, and customer loyalty in Indonesian retail banking settings /
    由 Toelle, Sulistyawati
    出版 2006
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  6. 6
    The impact of customer relationship management related critical success factors on customer satisfaction: an emprirical study of the banks in Malaysia /
    由 Jan, Muhammad Tahir
    出版 2012
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  7. 7
    أثر جودة الخدمة على الربحية ورضا العملاء في المصارف الأردنية :‏ ‏دراسة مقارنة بين بنك الاسكان والبنك الاسلامي الأردني = The effect of service quality on profitability and customers' satisfaction in Jordanian banks : a comparative study between housing bank and Jordan Islamic Ba/‏
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  8. 8
    Technology innovations - positive agents on customer satisfaction - retail banking sector /
    由 Goh, Yoon Hin
    出版 2007
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  9. 9
    Customer satisfaction and retail banking : an assessement of some of the key antecedents of customer satisfaction in retail banking /
    由 Hamdan Abdul Hamid
    出版 2007
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  10. 10
    Pencapaian objektif syariah dalam sistem perbankan Islam : kajian di Bank Islam Malaysia /
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  11. 11
    Factors influencing Arab and non-Arab customers' satisfaction towards banks in Malaysia /
    由 Al-Mallah, Nada Tareq
    出版 2012
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  12. 12
    A study of consumers' awareness and motivation on Islamic banking /
    由 Komala Veeriah
    出版 2012
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