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  1. 1
    Developing Consumer-Based Service Brand Equity (CBSBE) : an airline industry perspective /
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  2. 2
    Peningkatan productiviti dan kualiti dalam sebuah bank perdagangan : satu kajian khusus ke atas konsep pusat perniagaan komersial dan tatacara baru proses perniagaan /
    由 Mohammad Rodzi Ismail
    出版 1997
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  3. 3
    Corporate governance of Tenaga Nasional Berhad of Malaysia /
    由 Ahmad Rashdi Ja'afar
    出版 1996
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  4. 4
    The study of antecedents of customer loyalty towards established mobile service providers in Malaysia /
    由 Yap, Nicole Chen Yan
    出版 2010
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  5. 5
    Tourist satisfaction factors of casual dining restaurants in Kuala Lumpur, Malaysia : examining the gap between tourists', expectations and perceptions /
    由 Hadian, Golnaz
    出版 2010
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  6. 6
    Relationship of functional and relational value to behavioral intention of bank customers in Malaysia /
    由 Nasreen Khan
    出版 2012
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  7. 7
    Service quality in Malaysian public and private hospitals : the perspective of outpatients /
    由 Komathy Saminathan
    出版 2017
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  8. 8
    مدخل مقترح لرفع الكفاءة والفعالية المصرفية من منظور إدارة الجودة الشاملة :‏ ‏دراسة ميدانية على المصارف الحكومية في الجمهورية العربية السورية /‏
    由 إسبر، لمى فيصل
    出版 2009
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  9. 9
    The impact of customer relationship management related critical success factors on customer satisfaction: an emprirical study of the banks in Malaysia /
    由 Jan, Muhammad Tahir
    出版 2012
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  10. 10
    Improving customer service by implementing effective problem solving and decision making methods in Samsung /
    由 Murugan, Maran
    出版 2004
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  11. 11
    Time-based consideration in customer-vendor modelling /
    由 Choo, Adrian Souw Chin
    出版 1997
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  12. 12
    English language needs of help desk personnel in the electronics industries /
    由 Ng, Swee Ging
    出版 2006
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  13. 13
    Human computer interaction approach in customer relationship management based on supplier perspective /
    由 Norhaily Azizan
    出版 2008
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  14. 14
    Tuition centres determinants of acceptance and loyalty for future business sustainability /
    由 Balasubramaniam Tharmiah
    出版 2008
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  15. 15
    Internal marketing : a study of management support and employees' commitment to customer service in banking industry of Malaysia /
    由 Sim, Chin Ming
    出版 2008
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  16. 16
    Service performance of Yamaha Motor exclusive retails in Malaysia /
    由 Cheong, Kok Loong
    出版 2009
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  17. 17
    Service quality, customer satisfaction and loyalty towards JKR Malaysia /
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  18. 18
    The effect of service innovation and customer choices on customer value in the hospitality industry in Malaysia /
    由 Bhuvanes Veerakumaran
    出版 2009
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  19. 19
    Human resource management and employee perception of service quality in the Malaysian golf clubs /
    由 Solha Husin
    出版 2009
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