Consumer satisfaction Evaluation Customer services 4 Management 3 Bank management 2 Banks and banking 2 Case studies 2 Customer loyalty 2 Financial services industry 2 Quality control 2 Universities and colleges 2 Academic libraries 1 Attitudes 1 College students 1 Customer relations 1 Decision making 1 Education, Higher 1 Electronic reference services (Libraries) 1 Fuzzy logic 1 Library Web sites 1 Marketing 1 Municipal government 1 Municipal services 1 New products 1 Pharmaceutical industry 1 Private universities and colleges 1 Public administration 1 Public services 1 Public services (Libraries) 1 Reference services (Libraries) 1