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  1. 1
    The development of knowledge based helpdesk system for a large multinational company /
    由 Ponmalar Parasuraman
    出版 2013
    主題: “...International business enterprises Customer services Information technology....”
    Thesis 圖書
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  2. 2
    Consumers' evaluation on B2C E-commerce service quality : Malaysian perspective /
    由 Shahril Azwan Ismail
    出版 2008
    主題: “...Business enterprises Customer services Malaysia Quality control....”
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