Consumer satisfaction 101 Customer services 37 Quality control 16 Case studies 14 Evaluation 14 Management 13 Banks and banking 12 Customer loyalty 11 Customer relations 8 Consumer behavior 7 Dissertations 6 Service industries 6 Consumers' preferences 5 Dissertations, Academic 5 Research 5 Tourism 5 Attitudes 4 Brand loyalty 4 Islam 4 Religious aspects 4 Statistical methods 4 Cell phone services industry 3 Civil service 3 Consumers 3 Information technology 3 Internet banking 3 Psychological aspects 3 Universities and colleges 3 Airlines 2 Automobile industry and trade 2