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  1. 1
    Determinants of customer satisfaction and customer loyalty : exploring the moderating role of switching cost and customer experience among Malaysian postpaid mobile phone users /
    Subjects: “...Consumer satisfaction Malaysia 24846...”
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    Thesis
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  2. 2
    Capturing the real customer experience based on the parameters in the call detail records /
    by Khan, Nusratullah
    Published 2019
    Subjects: “...Consumer satisfaction Pakistan 25470...”
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  3. 3
    Brand perception, locus of control and consumer knowledge as mediators in consumer complaint behaviour /
    by Chan, Choy Ping
    Published 2009
    Subjects: “...Consumer satisfaction Malaysia....”
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    Thesis Book
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