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  1. 1
    A statistical approach to service quality measurement of payment counter at Klang municipal council /
    by Nur Juliana Abdul Shukor
    Published 2014
    Subjects: “...Consumer satisfaction Statistical methods...”
    Thesis Book
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  2. 2
    Students' perceptions on the quality of services delivered by educational administrators at the Institute of Education (INSTED), IIUM /
    by Ibn Usman, Muhammad Awwal
    Published 2010
    Subjects: “...Consumer satisfaction...”
    Click here to view 1st 24 pages of the thesis. Members can view fulltext at the specified PCs in the library.
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  3. 3
    Measuring customer satisfaction of mega malls in Malaysia /
    by Yue, Feng
    Published 2007
    Subjects: “...Consumer satisfaction Malaysia Evaluation....”
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  4. 4
    Application of fuzzy logic for decision making and measurment of customer satisfaction /
    Subjects: “...Consumer satisfaction Evaluation....”
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  5. 5
    Niche market and customer analysis for the introduction of a potential new pharmaceutical product in peninsular Malaysia /
    by Jeyalakshmi Rajan
    Published 2002
    Subjects: “...Consumer satisfaction Evaluation....”
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  6. 6
    The relationships among service quality, corporate image, student satisfaction and positive word-of-mouth in a Malaysian private university /
    by Khoo, Yen Ting
    Published 2012
    Subjects: “...Consumer satisfaction Evaluation....”
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  7. 7
    A study on the role of customer satisfaction in domestic retail banking sector /
    by Wong, Siew Fong
    Published 2012
    Subjects: “...Consumer satisfaction Evaluation....”
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  8. 8
    Factors influencing Arab and non-Arab customers' satisfaction towards banks in Malaysia /
    by Al-Mallah, Nada Tareq
    Published 2012
    Subjects: “...Consumer satisfaction Malaysia Evaluation....”
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  9. 9
    Customer satisfaction towards the client's charter in Kajang Municipal Council /
    Subjects: “...Consumer satisfaction Malaysia...”
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  10. 10
    International Standard Organisation (ISO) : keberkesanan memenuhi kehendak pelanggan ; satu kajian kes di Institut Tadbiran Awam Negara (INTAN) /
    by Maimunah Osman
    Published 2002
    Subjects: “...Consumer satisfaction Malaysia Case studies...”
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  11. 11
    On the impact of responsiveness and accessibility of services on student satisfaction : two sides of the coin /
    by Fard, Pooyan Yousefi
    Published 2009
    Subjects: “...Consumer satisfaction Malaysia Case studies....”
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  12. 12
    Survey on customer's perception of their main banker's value disciplines and service loyalty : a case of retail banking customers in Malaysia /
    by Ng, Oy Lin
    Published 2010
    Subjects: “...Consumer satisfaction Malaysia Evaluation....”
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  13. 13
    Development of an integrated scale for the measurement of web-based library service quality /
    by Kiran Kaur
    Published 2011
    Subjects: “...Consumer satisfaction Malaysia....”
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  14. 14
    The influence of service quality on customer satisfaction towards international students of Islamic universities in Malaysia /
    by Diallo, Fatoumata Binta
    Published 2021
    Subjects: “...Consumer satisfaction Study and teaching (Higher) Evaluation Malaysia 18963...”
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