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  1. 1
    A statistical approach to service quality measurement of payment counter at Klang municipal council /
    by Nur Juliana Abdul Shukor
    Published 2014
    Subjects: “...Consumer satisfaction Evaluation...”
    Thesis Book
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  2. 2
    Application of fuzzy logic for decision making and measurment of customer satisfaction /
    Subjects: “...Consumer satisfaction Evaluation....”
    Thesis Book
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  3. 3
    Niche market and customer analysis for the introduction of a potential new pharmaceutical product in peninsular Malaysia /
    by Jeyalakshmi Rajan
    Published 2002
    Subjects: “...Consumer satisfaction Evaluation....”
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  4. 4
    The relationships among service quality, corporate image, student satisfaction and positive word-of-mouth in a Malaysian private university /
    by Khoo, Yen Ting
    Published 2012
    Subjects: “...Consumer satisfaction Evaluation....”
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  5. 5
    A study on the role of customer satisfaction in domestic retail banking sector /
    by Wong, Siew Fong
    Published 2012
    Subjects: “...Consumer satisfaction Evaluation....”
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  6. 6
    Students' perceptions on the quality of services delivered by educational administrators at the Institute of Education (INSTED), IIUM /
    by Ibn Usman, Muhammad Awwal
    Published 2010
    Subjects: “...Consumer satisfaction Evaluation...”
    Click here to view 1st 24 pages of the thesis. Members can view fulltext at the specified PCs in the library.
    Thesis
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