Consumer satisfaction 54 Customer services 24 Case studies 10 Quality control 10 Management 8 Evaluation 7 Banks and banking 6 Customer loyalty 6 Customer relations 5 Consumer behavior 4 Service industries 4 Brand loyalty 3 Consumers' preferences 3 Psychological aspects 3 Attitudes 2 Cell phone services industry 2 Cellular radio equipment industry 2 Children 2 Civil service 2 College students 2 Design 2 Dissertations 2 Education 2 Fast food restaurants 2 Information technology 2 Internet banking 2 Manufacturing industries 2 Municipal government 2 Statistical methods 2 Total quality management 2