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  1. 1
    Customer relationship management Celcom (Malaysia) Sdn Bhd
    by Abdul Aziz, Sharizan
    Published 2002
    Subjects: “...Customer relations - Management...”
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  2. 2
    Influence of employee capability and relational process on service quality and customer outcomes in customer relationship management
    by Ramli, Suriana
    Published 2017
    Subjects: “...Customer relations - Management...”
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  3. 3
    A CRM framework for a banking call centre /
    by Roskhan Abdul Shukur
    Published 2012
    Subjects: “...Customer relations Management....”
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  4. 4
    A study and implementation of CRM into an e-commerce model oriented system in a sales and retail environments /
    by Ilangovan Perumal
    Published 2011
    Subjects: “...Customer relations Management....”
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  5. 5
    Influence of customer relationship management, technology innovation and customer empowerment on customer loyalty in Kuwaiti banks
    by Aldaihani, Faraj Mazyed Faraj
    Published 2021
    Subjects: “...Customer relations - Management...”
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  6. 6
    Effects of customer relationship management, customer perceived value and customer socio - demographic characteristics on bank customers’ loyalty in Ghana
    by Agbemabiese, George Cudjoe
    Published 2018
    Subjects: “...Customer relations - Management...”
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  7. 7
    Relationships between customer satisfaction and service loyalty : users' perception on telecommucation service providers in Malaysia /
    by Chong, Hui Ling
    Published 2008
    Subjects: “...Customer relations Management Case studies....”
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  8. 8
    The impact of customer relationship management related critical success factors on customer satisfaction: an emprirical study of the banks in Malaysia /
    by Jan, Muhammad Tahir
    Published 2012
    Subjects: “...Customer relations Management...”
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  9. 9
    CRM-i : kerangka kerja strategik pengurusan perhubungan pelanggan /
    by Nor Hapiza Mohd Ariffin
    Published 2010
    Subjects: “...Customer relations Management...”
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  10. 10
    Enhancing Brahms model with multi-layered alerts filtration system for customer service improvement /
    by Ghaffar, Abid
    Published 2020
    Subjects: “...Customer relations Management Data processing...”
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  11. 11
    Software composition for customer relationship management system using web services /
    by Lai, Seng Yew
    Published 2011
    Subjects: “...Customer relations Management Data processing....”
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  12. 12
    Relationship marketing tools (RMTs) and their relationship with customer satisfaction and retention /
    by Che Aniza Che Wel
    Published 2009
    Subjects: “...Customer relations Management...”
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  13. 13
    Human computer interaction approach in customer relationship management based on supplier perspective /
    by Norhaily Azizan
    Published 2008
    Subjects: “...Customer relations Management Data processing....”
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  14. 14
    High-rise residential property management system using adapted CRM model /
    by Wong, Toh Ming
    Published 2013
    Subjects: “...Customer relations Management Data processing....”
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  15. 15
    Challenges facing Malaysian e-commerce companies in establishing global brands /
    by Noor Azli Othman
    Published 2001
    Subjects: “...Customer relations Management 18278...”
    Click here to view 1st 24 pages of the thesis. Members can view fulltext at the specified PCs in the library.
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