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  1. 61
    Imej korporat Telekom Malaysia Berhad : satu kajian terhadap kepuasan pelanggan dan kualiti perkhidmatan
    by Abdullah, Zulhamri
    Published 2000
    Subjects: “...Customer services - Quality control - Telecommunication...”
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  2. 62
    Capturing the real customer experience based on the parameters in the call detail records /
    by Khan, Nusratullah
    Published 2019
    Subjects: “...Cell phone services industry Customer services Pakistan 25468...”
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  3. 63
    A study on full service restaurants' attributes and the key determinants of customer satisfaction behavioural intention /
    by Chow, Sweet Fun
    Published 2010
    Subjects: “...Restaurants Customer services Malaysia....”
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  4. 64
    Services branding and customer satisfaction in the airline industry : a case study of Malaysia Airlines and Air Asia /
    by Wong, Kee Mun
    Published 2006
    Subjects: “...Airlines Customer services Malaysia....”
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  5. 65
    Internal marketing : a study of management support and employees' commitment to customer service in banking industry of Malaysia /
    by Sim, Chin Ming
    Published 2008
    Subjects: “...Customer services Malaysia Marketing Management....”
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  6. 66
    Tahap kualiti perkhidmatan pelanggan : kajian kes Tabung Haji Negeri Selangor /
    by Mohd Norber Kassim
    Published 2005
    Subjects: “...Lembaga Urusan dan Tabung Haji (Selangor) Customer services....”
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  7. 67
    International students’ experiences of hospitality service in Malaysian research universities
    by Tukimin, Siti Nurhidayaah
    Published 2016
    Subjects: “...Hospitality industry - Customer services...”
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  8. 68
    Customer service in retailing : a case study of an oil company /
    by Tan, Kay Chia
    Published 1993
    Subjects: “...Service stations Singapore Customer services....”
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  9. 69
    Relationship marketing in corporate banking : a case study /
    by Tambe, Himanshu
    Published 1993
    Subjects: “...Banks and banking Singapore Customer services....”
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  10. 70
    A study of customer services in the container haulage industry /
    by Yap, Leng Kuen
    Published 1993
    Subjects: “...Customer services Malaysia....”
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  11. 71
    Patronage criteria for bank depository products : a survey on Singapore depositors /
    by Wong, Tsui Pin
    Published 1995
    Subjects: “...Banks and banking Singapore Customer services....”
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  12. 72
    Tourist satisfaction factors of casual dining restaurants in Kuala Lumpur, Malaysia : examining the gap between tourists', expectations and perceptions /
    by Hadian, Golnaz
    Published 2010
    Subjects: “...Restaurants Customer services Malaysia....”
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  13. 73
    Debit card as a means of payment in Malaysia /
    by Mohd Amifarez Hamidun
    Published 2012
    Subjects: “...Banks and banking Customer services....”
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  14. 74
    Analyzing Malaysian consumers' decision making styles dimensions in banking services
    by Zainal Ariffin, Zailin
    Published 2002
    Subjects: “...Banks and banking - Customer services - Malaysia...”
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  15. 75
    A framework for IT infrastructure and an exploration of the role of service quality when evaluating an IT service function /
    by Wilson, Robyn E.
    Published 2001
    Subjects: “...Customer services Quality control....”
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  16. 76
    Selection criteria and product holding of Malaysia working in Klang Valley who practices multiple banking /
    by Yeoh, Ai Leen
    Published 2007
    Subjects: “...Banks and banking Customer services Malaysia....”
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  17. 77
    Customer satisfaction and retail banking : an assessement of some of the key antecedents of customer satisfaction in retail banking /
    by Hamdan Abdul Hamid
    Published 2007
    Subjects: “...Banks and banking Malaysia Customer services....”
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  18. 78
    The Effect of Service Process on Guests Encounter Satisfaction at Three-Star Hotels
    by Mohd Ali, Hairuddin
    Published 2006
    Subjects: “...Customer services - Peninsular Malaysia...”
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  19. 79
    Measuring The Service Quality Of Selangor Area Farmers’ Organisations
    by Abd. Halid, Mohammed Rizal
    Published 2007
    Subjects: “...Agricultural cooperative credit associations - Customer services - Selangor - Case studies...”
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  20. 80
    Causal relationship between service guarantees and customer satisfaction in four-and five-star hotels in Malaysia
    by Mohd Shahril, Aslinda
    Published 2014
    Subjects: “...Customer services - Malaysia...”
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