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  1. 81
    Service quality and mediating role of perceived value and international tourist satisfaction on tourist loyalty in 4- and 5- star hotels in Kuala Lumpur, Malaysia
    by Keshavarz, Yousef
    Published 2016
    Subjects: “...Hotels - Customer services - Malaysia - Kuala Lumpur...”
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  2. 82
    The viability of energy dispensing system in Malaysia /
    by Izham Hashim
    Published 1996
    Subjects: “...Electric utilities Malaysia Customer services....”
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  3. 83
    The effect of a market orientation on business performance in the Indonesian lodging sector /
    by Karjantoro, Handoko
    Published 2001
    Subjects: “...Customer services...”
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  4. 84
    Effects of customer relationship management, customer perceived value and customer socio - demographic characteristics on bank customers’ loyalty in Ghana
    by Agbemabiese, George Cudjoe
    Published 2018
    Subjects: “...Customer services...”
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  5. 85
    Service performance of Yamaha Motor exclusive retails in Malaysia /
    by Cheong, Kok Loong
    Published 2009
    Subjects: “...Retail trade Customer services Malaysia....”
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  6. 86
    Guests’ satisfaction with service quality provided by homestays in Selangor, Malaysia
    by Raju, Munieleswar
    Published 2015
    Subjects: “...Lodging-houses - Customer services - Selangor...”
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  7. 87
    Measuring service quality using SERVQUAL /
    by Ow, Jolene Chong Fong
    Published 1994
    Subjects: “...Banks and banking Singapore Customer services Quality control....”
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  8. 88
    Salient Customer Relationship Management (CRM) dimensions contributing to customer loyalty for UEMS in facility management / Al Ashraf Zarif Al Bakri, Nurul Azrina Rusni & Ezuana Jaaffar
    Subjects: “...Customer services...”
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  9. 89
    Satisfaction and behavioural intention of Middle Eastern tourists toward Malaysian restaurants
    by Sara, Safaeimehneh
    Published 2018
    Subjects: “...Restaurants - Customer services - Malaysia...”
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  10. 90
    al-Rahn dalam perundangan Islam dan perlaksanaannya di Bank Rakyat /
    by Zurina Abdul Khalid
    Published 1995
    Subjects: “...Bank Kerjasama Rakyat Malaysia Berhad Customer services...”
    Click here to view 1st 24 pages of the thesis. Members can view fulltext at the specified PCs in the library.
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  11. 91
    Time-based consideration in customer-vendor modelling /
    by Choo, Adrian Souw Chin
    Published 1997
    Subjects: “...Customer services Management...”
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  12. 92
    English language needs of help desk personnel in the electronics industries /
    by Ng, Swee Ging
    Published 2006
    Subjects: “...Electronic industries Customer services Management....”
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  13. 93
    Service quality and travel motivation among health tourists in island hospital, Penang /
    by Oon, Kim Ping
    Published 2006
    Subjects: “...Medical tourism Customer services Pulau Pinang....”
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  14. 94
    Proposal for setting up integrated service desk for information technology (IT) division of a prominent insurance and takaful company in Malaysia /
    by Mohamad Azman Soaed
    Published 2008
    Subjects: “...Insurance companies Customer services Malaysia....”
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  15. 95
    Consumer perceptions towards fashion retailer loyalty programs and their impact on consumer loyalty /
    by Tee, Yee Hsia
    Published 2009
    Subjects: “...Clothing trade Customer services Malaysia....”
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  16. 96
    Customer satisfaction with service quality indicators at Pahang National Park /
    by Siti Mashitah Sarif
    Published 2009
    Subjects: “...National parks and reserves Customer services Pahang Quality control....”
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  17. 97
    A study of pharmacy customers' profiles and preferences in an urban area /
    by Yoon, Hin Siang
    Published 1996
    Subjects: “...Pharmaceutical industry Malaysia Customer services...”
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  18. 98
    Service quality of commercial banks : consumer's perceptions /
    by Lim, Ngat Chin
    Published 1992
    Subjects: “...Customer services Malaysia Quality control....”
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  19. 99
    Customer satisfaction of copier users /
    by Koh, Lian Peng
    Published 1996
    Subjects: “...Customer services Malaysia Quality control....”
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  20. 100
    Customer loyalty in financial services from a service-dominant logic perspective /
    by Kat, Mui Ling
    Published 2010
    Subjects: “...Financial services industry Customer services Malaysia....”
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