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  1. 1
    Impact Of Servicescape Failures And Associated Recovery Strategies On Customer Behavior In The Food Service Industry
    by Chua, Bee Lia
    Published 2009
    Subjects: “...Customer service - Marketing...”
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    Thesis
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  2. 2
    Internal marketing : a study of management support and employees' commitment to customer service in banking industry of Malaysia /
    by Sim, Chin Ming
    Published 2008
    Subjects: “...Banks and banking Malaysia Customer services Marketing Management....”
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    Thesis Book
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