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  1. 1
    Frontline Employees’ Service Recovery Performance in Malaysian Hotels
    by Nik Mohd Masdek, Nik Rozana
    Published 2010
    Subjects: “...Hotel front desk personnel - Malaysia...”
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    Thesis
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  2. 2
    Evaluating the English language needs of front office staff of a business class hotel /
    by Tan, Seng Aun
    Published 2009
    Subjects: “...Hotel front desk personnel Malaysia Language....”
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    Thesis Book
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