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  1. 321
    The relationship between service quality and customer satisfaction at Renaissance Kota Bharu Hotel / Siti Nur Awanis Rahim
    by Rahim, Siti Nur Awanis
    Published 2014
    “... customers or guest who used the service provided by hotel in Kota Bharu. The instrument that will be used...”
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  2. 322
    Adoption Of Environmental Management Practices (Emps) In The Malaysian Hotel Industry: An Investigation On Emps Drivers And Market Performance Outcomes
    “... (EMPs) among four- AND five- star hotels in Malaysia. This study also attempts to identify if regulation...”
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  3. 323
    The Practice Of Public Relations In Malaysia : A Case Study On The Roles Of Public Relations Practitioners In The Hotel Industry In Penang
    by Khoo, Gim Hoon
    Published 2012
    “...This is a case study on the roles public relations practitioners enact in the hotel industry...”
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  4. 324
    Kurikulum pengurusan hotel katering : satu analisis terhadap elemen-elemen, kemahiran kerjaya dan sahsiah diri
    by Embul, Helen Unyan
    Published 2001
    “... sepenuh masa pengkhususan program pengurusan hotel dan katering bagi tempoh pengajian dua tahun...”
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  5. 325
    Factor affecting the employee's awareness towards statutory employment rights in the context of hotel industry in Kota Kinabalu Sabah
    by Norakhma Malik
    Published 2014
    “... for this study is non-executive employees that are employed full-time in service sectors from star-rated hotel...”
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  6. 326
    Relationship between leaders' emotional intelligence, organisational commitment, job satisfaction, and turnover intention in Jordanian hotel industry
    “...The employees’ turnover phenomenon in the hotel industry is being focused upon by managers...”
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  7. 327
    Host-guest language: exploring directive speech acts and politeness strategies of Jordanian student trainees in hotel interactions
    by Rababa"h, Mahmoud Ali Ibrahim
    Published 2020
    “... conversations between the trainees and hotel guests. In-depth interviews with the trainees about their speech...”
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  8. 328
    Linkages between leadership styles, motivating language, perceived job prestige, and work engagement in the Bangladesh hotel industry
    by Karim, Md Rabiul
    Published 2021
    “... employees working at three, four, and five-star hotels in Bangladesh were participated via stratified simple...”
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  9. 329
    Impacts of Cultural Values on Leadership Style Preferences and Employees’ Organisational Commitment within Budget Hotel Sector in Sarawak
    by Ellin, Ng
    Published 2023
    “... from the budget hotel industry were chosen. Data were analysed using descriptive statistics and the PLS...”
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  10. 330
    Examining the moderating role of environmental practices in the relationship between service quality and customer experience among hotel sectors
    by Raini Anne Laipan
    Published 2023
    “...Upscale hotels work in a market with a lot of competition, so they put a lot of emphasis...”
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  11. 331
    Factors of workplace environment and work values: It's influence towards the standard of services provided in 4 and 5 star rated hotels in Kota Kinabalu
    by Sharon Yvonne Freddy
    Published 2010
    “... and work values and standard of services provided in the hotel industry to emphasize 4 and 5 star hotels...”
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  12. 332
    Influence of psychological capital and person-environment fit on job attitudes and turnover intention among China 5-star hotels’ frontline employees
    by Yan, Zhen
    Published 2020
    Subjects: “...Hotel management - Case studies...”
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  13. 333
    Service - Oriented Organisational Citizenship Behaviour In Malaysian Upscale Hotels: The Role Of Organisational Resources, Job Resources, Personal Resources, And Work Engagement
    by Choo, Ling Suan
    Published 2014
    “..., such as hotels in improving its service quality and customer loyalty. This study grounded in the Conservation...”
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  14. 334
    Service quality and mediating role of perceived value and international tourist satisfaction on tourist loyalty in 4- and 5- star hotels in Kuala Lumpur, Malaysia
    by Keshavarz, Yousef
    Published 2016
    Subjects: “...Hotels - Customer services - Malaysia - Kuala Lumpur...”
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  15. 335
    Constructive conflict management between superiors and subordinates in companies in Singapore : a study on a sample of line-managers and subordinates from two hotels /
    by Chia, Lai Cheng
    Published 1984
    Subjects: “...Hotels Guidebooks Personnel management....”
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  16. 336
    Evaluating The Certificate In Hotel Operations Programme At Community Colleges In Malaysia Using Context-Input-Process-Product (Cipp) Analysis
    by Kipli, Massitah
    Published 2022
    “..., lecturers and representatives from the hotel industry were analysed using descriptive and inferential...”
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  17. 337
    An empirical analysis on leadership styles and the role of organizational culture on employees’ satisfaction in Malaysian hotel industry / Norwahidah Abd. Wahid
    by Abd. Wahid, Norwahidah
    Published 2014
    “... and organizational culture with employee satisfaction in the Malaysian hotel industry. As leadership style is a...”
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  18. 338
    Queuing management towards achieving customer satisfaction in three-star hotel segment in Malaysia / Mohd Zool Fadli Ibrahim
    by Ibrahim, Mohd Zool Fadli
    Published 2010
    “... is likely the main priority of most hotels customers. Customer waiting time for service typically represents...”
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  19. 339
    The relationship between empowerment and job satisfaction among front-line employees in hotel industry / Siti Nurulhana Abdul Razak
    by Abdul Razak, Siti Nurulhana
    Published 2010
    “... the relationship between empowerment and job satisfaction of front- line employees in Kuala Lumpur 3-star hotels...”
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  20. 340
    The relationship between service quality and customer loyalty at MS Garden Hotel Kuantan, Pahang / Wan Adli Wan Ahmad
    by Wan Ahmad, Wan Adli
    Published 2014
    “... the relationship between the service quality and customer loyalty at the MS Garden Hotel Kuantan, Pahang. Many...”
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