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  1. 1
    Frontline Employees’ Service Recovery Performance in Malaysian Hotels
    by Nik Mohd Masdek, Nik Rozana
    Published 2010
    Subjects: “...Hotels - Personnel management...”
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    Thesis
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  2. 2
    Environmental management control and organizational sustainability performance in Malaysian hotel industry /
    Subjects: “...Hotels Personnel management....”
    Thesis Book
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