Customer loyalty 18 Brand loyalty 14 Customer services 13 Consumer satisfaction 9 Employee loyalty 5 Management 5 Marketing 5 Customer relations 4 Organizational commitment 4 Banks and banking 3 Brand name products 3 Cell phones 3 Consumer behavior 3 Internet banking 3 Psychological aspects 3 Airlines 2 Automobile industry and trade 2 Case studies 2 Cell phone services industry 2 Corporate image 2 Electronic commerce 2 Evaluation 2 Financial services industry 2 Personnel management 2 Purchasing 2 Relationship marketing 2 Research 2 Air travel 1 Automation 1 Automobile insurance 1