Quality control 13 Total quality management 5 Civil service 4 Hospitals 4 Administration 3 Management 3 Case studies 2 Health services administration 2 ISO 9000 Series Standards 2 Quality assurance 2 Standards 2 Accounting 1 Auditing 1 Banks and banking 1 Construction industry 1 Consumer satisfaction 1 Corporate profits 1 Cost effectiveness 1 Costs 1 Customer services 1 Health facilities 1 Latex, Synthetic 1 Malaysia 1 Manufactures 1 Medical care 1 Organizational change 1 Organizational effectiveness 1 Project management 1 Public administration 1 Public health 1