Academic libraries Reference services 6 Reference services (Libraries) 6 Electronic reference services (Libraries) 4 Evaluation 4 Automation 2 Academic librarians 1 Computer programs 1 Consumer satisfaction 1 Database searching 1 Digital libraries 1 Effect of technological innovations on 1 Information technology 1 Internet in library reference services 1 Libraries and the Internet 1 Library Web sites 1 Management 1 Online bibliographic searching 1 Public services (Libraries) 1 Quality control 1 Reference librarians 1 Reference services Data processing 1