Service industries 53 Customer services 20 Financial services industry 20 Consumer satisfaction 12 Management 12 Marketing 11 Quality control 11 Dissertations 10 Dissertations, Academic 8 Cell phone services industry 7 Evaluation 7 Banks and banking 6 Case studies 6 Cellular telephone services industry 6 Information technology 6 Customer loyalty 5 Technological innovations 5 Economic aspects 4 Mobile communication systems 4 Research 4 Service industries workers 4 Taxation 4 Consumer behavior 3 Job satisfaction 3 Management information systems 3 Relationship marketing 3 Sales tax 3 Social responsibility of business 3 Bank management 2 Cell phones 2