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  1. 1
    The influence of relationship quality on customer loyalty : evidence from the practices of outsourcing in the Malaysian hotel industry /
    by Maria Abdul Rahman
    Published 2014
    Subjects: “...Service industries Customer services Malaysia....”
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    Thesis Book
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  2. 2
    The study of antecedents of customer loyalty towards established mobile service providers in Malaysia /
    by Yap, Nicole Chen Yan
    Published 2010
    Subjects: “...Cell phone services industry Customer services Malaysia....”
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  3. 3
    Customer loyalty in financial services from a service-dominant logic perspective /
    by Kat, Mui Ling
    Published 2010
    Subjects: “...Financial services industry Customer services Malaysia....”
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  4. 4
    Determinants of customer satisfaction and customer loyalty : exploring the moderating role of switching cost and customer experience among Malaysian postpaid mobile phone users /
    Subjects: “...Cell phone services industry Customer services Malaysia 20412...”
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  5. 5
    Survey on customer's perception of their main banker's value disciplines and service loyalty : a case of retail banking customers in Malaysia /
    by Ng, Oy Lin
    Published 2010
    Subjects: “...Financial services industry Malaysia Management....”
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