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402by Kamarul Bahari, Yaakub“... areas which are the practices of TQM principles (Leadership, Strategic Planning, Focus and Customer...”
Published 2016
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414by Zwain, Ammar Abdulameer Ali“...). TQM core elements included leadership commitment, strategic planning, continuous improvement, customer...”
Published 2012
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415by Oon, Fok Yew“...) in strategic planning and future directions....”
Published 2014
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