Impak pengurusan aduan dan kualiti perkhidmatan ke atas imej organisasi di perpustakaan institusi pengajian tinggi awam (IPTA) Malaysia /

Impak pengurusan aduan dan kualiti perkhidmatan ke atas imej organisasi di perpustakaan institusi pengajian tinggi awam (IPTA) Malaysia /

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Bibliographic Details
Main Author: Tan, Pei Kian (Author)
Format: Thesis Book
Language:Malay
Subjects:
Universiti Kebangsaan Malaysia > Dissertations.
Consumer complaints.
Customer services > Quality control.
Corporate image.
Dissertations, Academic > Malaysia.
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