Students' perceptions on the quality of services delivered by educational administrators at the Institute of Education (INSTED), IIUM /
The quest for service quality has been advocated in various instances by many scholars in the present information age where service quality delivery is seen as an important tool for competitive advantage in an institution or organization. Therefore this study is an attempt to examine the students�...
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| 主要作者: | |
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| 格式: | Thesis |
| 语言: | English |
| 出版: |
Gombak, Selangor :
Institute of Education, International Islamic University Malaysia,
2010
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| 在线阅读: | Click here to view 1st 24 pages of the thesis. Members can view fulltext at the specified PCs in the library. |
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