Customer satisfaction towards the client's charter in Kajang Municipal Council /

This study analyzes the level of customer satisfaction among residents in Kajang, specifically customers of the Kajang Municipal Council (MPKj). It examines the respondents' orientation towards the Client's Charter and their level of satisfaction based on SERVQUAL dimensions. The administr...

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Bibliographic Details
Main Author: Munirah binti Salamat
Format: Thesis
Published: Kuala Lumpur : Kulliyyah of Islamic Revealed Knowlege and Human Sciences, International Islamic University Malaysia,
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