Customer satisfaction towards the client's charter in Kajang Municipal Council /
This study analyzes the level of customer satisfaction among residents in Kajang, specifically customers of the Kajang Municipal Council (MPKj). It examines the respondents' orientation towards the Client's Charter and their level of satisfaction based on SERVQUAL dimensions. The administr...
Saved in:
| 主要作者: | |
|---|---|
| 格式: | Thesis |
| 語言: | English |
| 出版: |
Kuala Lumpur :
Kulliyyah of Islamic Revealed Knowlege and Human Sciences, International Islamic University Malaysia,
|
| 主題: | |
| 在線閱讀: | http://studentrepo.iium.edu.my/handle/123456789/6360 |
| 標簽: |
添加標簽
沒有標簽, 成為第一個標記此記錄!
|