Online service experience, attitude and citizenship behaviour among students at Malaysian private universities

Online service experiences refers to students’ appraisal of his or her individual’s experience, which includes every interaction with the institutions’ services. While online service experiences is shown to lead students to display their responses and behaviours that characterise the context of wher...

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Bibliographic Details
Main Author: Liang, Zhi Xin
Format: Thesis
Published: 2023
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