Development of a Web-Based Customer Relationship Management System Using Web 3.0 Technology
Customer Relationship Management (CRM) is integration of people,process and technology to understand needs of company's customer. The effort of this report is to describe what CRM and Web 3.0 is. Afterwards defines features of a web-based CRM (E-CRM) by using Web 3.0 technologies in an applicat...
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| Format: | Thesis |
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2012
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