Development of a Web-Based Customer Relationship Management System Using Web 3.0 Technology

Development of a Web-Based Customer Relationship Management System Using Web 3.0 Technology

Customer Relationship Management (CRM) is integration of people,process and technology to understand needs of company's customer. The effort of this report is to describe what CRM and Web 3.0 is. Afterwards defines features of a web-based CRM (E-CRM) by using Web 3.0 technologies in an applicat...

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Bibliographic Details
Main Author: Ghahary Rad, Faeze Sadat
Format: Thesis
Published: 2012
Subjects:
HF5410-5417.5 Marketing
Distribution of products
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id my-mmu-ep.3616
record_format uketd_dc
spelling my-mmu-ep.36162012-11-19T02:53:22Z Development of a Web-Based Customer Relationship Management System Using Web 3.0 Technology 2012-02 Ghahary Rad, Faeze Sadat HF5410-5417.5 Marketing. Distribution of products Customer Relationship Management (CRM) is integration of people,process and technology to understand needs of company's customer. The effort of this report is to describe what CRM and Web 3.0 is. Afterwards defines features of a web-based CRM (E-CRM) by using Web 3.0 technologies in an application then implement the application 2012-02 Thesis http://shdl.mmu.edu.my/3616/ http://vlib.mmu.edu.my/diglib/login/dlusr/login.php masters Multimedia University Faculty of Information Technology
institution Multimedia University
collection MMU Institutional Repository
topic HF5410-5417.5 Marketing
Distribution of products
spellingShingle HF5410-5417.5 Marketing
Distribution of products
Ghahary Rad, Faeze Sadat
Development of a Web-Based Customer Relationship Management System Using Web 3.0 Technology
description Customer Relationship Management (CRM) is integration of people,process and technology to understand needs of company's customer. The effort of this report is to describe what CRM and Web 3.0 is. Afterwards defines features of a web-based CRM (E-CRM) by using Web 3.0 technologies in an application then implement the application
format Thesis
qualification_level Master's degree
author Ghahary Rad, Faeze Sadat
author_facet Ghahary Rad, Faeze Sadat
author_sort Ghahary Rad, Faeze Sadat
title Development of a Web-Based Customer Relationship Management System Using Web 3.0 Technology
title_short Development of a Web-Based Customer Relationship Management System Using Web 3.0 Technology
title_full Development of a Web-Based Customer Relationship Management System Using Web 3.0 Technology
title_fullStr Development of a Web-Based Customer Relationship Management System Using Web 3.0 Technology
title_full_unstemmed Development of a Web-Based Customer Relationship Management System Using Web 3.0 Technology
title_sort development of a web-based customer relationship management system using web 3.0 technology
granting_institution Multimedia University
granting_department Faculty of Information Technology
publishDate 2012
_version_ 1747829527438950400

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