Total Quality Management (TQM) and environmental focus for competitive advantage in Malaysian telecommunication industry

An enormous amount of literature on Total Quality Management (TQM) and Environmental Focus (EF) pronounces that these management practices bring about business results such as customer satisfaction, financial performance and competitive advantage (CA), however, empirical researches dealing with the...

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Bibliographic Details
Main Author: Chong, Sze Thiam
Format: Thesis
Published: 2013
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