Service quality dimensions and customers’ satisfaction in hotel industry / Nurul Shazwanis Mohamad Yusoff
Customer satisfaction is crucial and important in every sector including in hotel industry as it was one of the reasons that contribute to the successfill of the business. The purpose of this study is to determine the service quality (SERVQUAL) and customers' satisfaction in hotel industry. The...
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| 格式: | Thesis |
| 语言: | English |
| 出版: |
2019
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| 主题: | |
| 在线阅读: | https://ir.uitm.edu.my/id/eprint/100054/1/100054.pdf |
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