A review on service failure in hotel industry / Norain Che Zulkifli and Nur Hazwani Jamaluddin
The rapid growth of hotel industry nowadays had forced the hotel management to critically acknowledge the service failure occurred in the organization itself. Service failure will cause the company or business the loss of customers or increase negative reviews by the customers, as well as service fa...
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| Main Authors: | , |
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| Format: | Thesis |
| Language: | English |
| Published: |
2019
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/100997/1/100997.pdf |
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