Customer-driven business information provision in Malaysian government agencies’ library / Noor Zaidi Sahid

Ascertaining the customer needs and wants as well as delivering the desired satisfaction effectively and efficiently are the best ways of serving customers. In these circumstances, the credibility of the government is easily measured by the efficiency of its service delivery. Public sector managers,...

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Bibliographic Details
Main Author: Sahid, Noor Zaidi
Format: Thesis
Published: 2017
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