Relationship between service quality and customer satisfaction at Tabungan Haji Kuching / Fadzilah Ramlee

Relationship between service quality and customer satisfaction at Tabungan Haji Kuching / Fadzilah Ramlee

“In Malaysia, there are several types of banking industries such as investment banks, commercial banks and Islamic banks" (Jayaraman, 2010). They represent as the primary mobiliser of funds and also being financial sources to support national economic activities. The customers are the main vari...

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书目详细资料
主要作者:	Ramlee, Fadzilah
格式:	Thesis
语言:	English
出版:	2015
主题:	Organizational effectiveness Performance measurement Consumer satisfaction
在线阅读:	https://ir.uitm.edu.my/id/eprint/37013/1/37013.pdf
标签:	添加标签没有标签, 成为第一个标记此记录!

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