Requirements engineering of e-complaint management system for Teluk Pulai Primary School, Klang Selangor using iterative development / Nor Amarlia Ab Wahab

The ability to manage customer's complaints well is very important to any organization. It helps to maintain a healthy relationship between the organization and its customer and keeps the customer satisfied. Teluk Pulai Primary School in Klang is currently experiencing problems in managing comp...

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Main Author:	Ab Wahab, Nor Amarlia
Format:	Thesis
Language:	English
Published:	2015
Subjects:	Consumer satisfaction Database management
Online Access:	https://ir.uitm.edu.my/id/eprint/41591/1/41591.pdf
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id	my-uitm-ir.41591
record_format	uketd_dc
spelling	my-uitm-ir.415912021-02-16T10:33:14Z Requirements engineering of e-complaint management system for Teluk Pulai Primary School, Klang Selangor using iterative development / Nor Amarlia Ab Wahab 2015 Ab Wahab, Nor Amarlia Consumer satisfaction Consumer complaints. Complaint letters Electronic Computers. Computer Science Database management The ability to manage customer's complaints well is very important to any organization. It helps to maintain a healthy relationship between the organization and its customer and keeps the customer satisfied. Teluk Pulai Primary School in Klang is currently experiencing problems in managing complaints which is they does not have a computerized system that is able to handling with complaints. The objectives of this project focus on identifying a set of requirements for a complaint management system, developing a prototype and validating the software requirements specification (SRS) using a prototype. As the school is unsure of what they want in the system, a requirement engineering technique adapted from iterative development was used in this project. To achieve all the objectives three phases‟ methodology involved in the beginning, the proposed technique provided a preliminary analysis. The next phase, which is planning phase, a set of use cases was identified and the number of iterations was determined and where each iteration was assigned specific use cases. Lastly, during the execution phase, there are three phases included. At each iteration during this phase, a detailed analysis of each use case was developed, a dynamic user interface prototype was created and validated by the school. In addition, during each iteration, the proposed improvements and recommendation was made and fed into the subsequent iterations. The result of analysis and funding of this project had been documented in the Software Requirements Specification (SRS). In the future, the outcome of this project which is the set of requirements that can be used to develop a complaint management system for educational institutions. 2015 Thesis https://ir.uitm.edu.my/id/eprint/41591/ https://ir.uitm.edu.my/id/eprint/41591/1/41591.pdf text en public degree Universiti Teknologi MARA, Cawangan Melaka Faculty of Computer and Mathematical Sciences Mohd Rusli, Hazlifah
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Mohd Rusli, Hazlifah
topic	Consumer satisfaction Consumer satisfaction Consumer satisfaction Database management
spellingShingle	Consumer satisfaction Consumer satisfaction Consumer satisfaction Database management Ab Wahab, Nor Amarlia Requirements engineering of e-complaint management system for Teluk Pulai Primary School, Klang Selangor using iterative development / Nor Amarlia Ab Wahab
description	The ability to manage customer's complaints well is very important to any organization. It helps to maintain a healthy relationship between the organization and its customer and keeps the customer satisfied. Teluk Pulai Primary School in Klang is currently experiencing problems in managing complaints which is they does not have a computerized system that is able to handling with complaints. The objectives of this project focus on identifying a set of requirements for a complaint management system, developing a prototype and validating the software requirements specification (SRS) using a prototype. As the school is unsure of what they want in the system, a requirement engineering technique adapted from iterative development was used in this project. To achieve all the objectives three phases‟ methodology involved in the beginning, the proposed technique provided a preliminary analysis. The next phase, which is planning phase, a set of use cases was identified and the number of iterations was determined and where each iteration was assigned specific use cases. Lastly, during the execution phase, there are three phases included. At each iteration during this phase, a detailed analysis of each use case was developed, a dynamic user interface prototype was created and validated by the school. In addition, during each iteration, the proposed improvements and recommendation was made and fed into the subsequent iterations. The result of analysis and funding of this project had been documented in the Software Requirements Specification (SRS). In the future, the outcome of this project which is the set of requirements that can be used to develop a complaint management system for educational institutions.
format	Thesis
qualification_level	Bachelor degree
author	Ab Wahab, Nor Amarlia
author_facet	Ab Wahab, Nor Amarlia
author_sort	Ab Wahab, Nor Amarlia
title	Requirements engineering of e-complaint management system for Teluk Pulai Primary School, Klang Selangor using iterative development / Nor Amarlia Ab Wahab
title_short	Requirements engineering of e-complaint management system for Teluk Pulai Primary School, Klang Selangor using iterative development / Nor Amarlia Ab Wahab
title_full	Requirements engineering of e-complaint management system for Teluk Pulai Primary School, Klang Selangor using iterative development / Nor Amarlia Ab Wahab
title_fullStr	Requirements engineering of e-complaint management system for Teluk Pulai Primary School, Klang Selangor using iterative development / Nor Amarlia Ab Wahab
title_full_unstemmed	Requirements engineering of e-complaint management system for Teluk Pulai Primary School, Klang Selangor using iterative development / Nor Amarlia Ab Wahab
title_sort	requirements engineering of e-complaint management system for teluk pulai primary school, klang selangor using iterative development / nor amarlia ab wahab
granting_institution	Universiti Teknologi MARA, Cawangan Melaka
granting_department	Faculty of Computer and Mathematical Sciences
publishDate	2015
url	https://ir.uitm.edu.my/id/eprint/41591/1/41591.pdf
_version_	1783734648579293184

Requirements engineering of e-complaint management system for Teluk Pulai Primary School, Klang Selangor using iterative development / Nor Amarlia Ab Wahab

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