Sentiment Analysis of Airline Reviews Using Naive Bayes Algorithm / Zaiton Mohd Napiah

Reviews and customer’s feedback play a vital role for companies to monitor their brand, improve customer service or gain customer's trust. Even though technologies have evolved over the years, some companies such as airline companies still use traditional methods to collect reviews by using sur...

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Bibliographic Details
Main Author: Maliki, Ahmad Firdaus
Format: Thesis
Language:English
Published: 2021
Subjects:
Online Access:https://ir.uitm.edu.my/id/eprint/54673/1/54673.pdf
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