Mahat, N. (2004). Customer Relationship Management (CRM) practices in Libraries: A comparative study between Melaka Public Library & Multimedia University Library / Normahizah Mahat.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Mahat, Normahizah. Customer Relationship Management (CRM) Practices in Libraries: A Comparative Study Between Melaka Public Library & Multimedia University Library / Normahizah Mahat. 2004.
توثيق جمعية اللغة المعاصرة MLA (الطبعة الثامنة)Mahat, Normahizah. Customer Relationship Management (CRM) Practices in Libraries: A Comparative Study Between Melaka Public Library & Multimedia University Library / Normahizah Mahat. 2004.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.