A study on customers’ perception towards quality services provided by Telekom Cellular Sdn. Bhd. - TM Touch, base on their expectation and the actual performance / Azian Hanim Amat

This study’s objective is to analyse the customers’ perception towards the quality service provided by Telekom Cellular Sdn. Bhd- TM Touch. It had been measured by looking at the TM Touch’s actual performance whether it is match with customers’ expectation before they experienced the service. Among...

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Bibliographic Details
Main Author: Amat, Azian Hanim
Format: Thesis
Published: 1999
Online Access:https://ir.uitm.edu.my/id/eprint/59679/1/59679.pdf
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