The antecedents and performance outcomes of service innovation: the perspectives of hotel industry in Sarawak / Margaret Lucy Gregory
For the past decade, the service sector has seen innovation-led changes that result in greater dynamism productivity growth rate. Despite the importance of innovation to all organisations, prior research has mainly focused on high technology and manufacturing industries. The hotel industry is cha...
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| Format: | Thesis |
| Language: | English |
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2020
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| Online Access: | https://ir.uitm.edu.my/id/eprint/61166/1/61166.pdf |
| Tags: | Add Tag |