Evaluating user satisfaction of reproductive Health Information System (RHIS) using Kano Model: a case study of LPPKN / Noor Shahira Mahmud

User satisfaction is often viewed as a one-dimensional construction where the higher the perceived product quality, the higher the user's satisfaction and vice versa. However satisfying the specific product requirements to a higher level does not always infer a high level of user satisfaction....

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Main Author:	Mahmud, Noor Shahira
Format:	Thesis
Language:	English
Published:	2014
Online Access:	https://ir.uitm.edu.my/id/eprint/63298/1/63298.PDF
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id	my-uitm-ir.63298
record_format	uketd_dc
spelling	my-uitm-ir.632982023-11-06T07:47:18Z Evaluating user satisfaction of reproductive Health Information System (RHIS) using Kano Model: a case study of LPPKN / Noor Shahira Mahmud 2014 Mahmud, Noor Shahira User satisfaction is often viewed as a one-dimensional construction where the higher the perceived product quality, the higher the user's satisfaction and vice versa. However satisfying the specific product requirements to a higher level does not always infer a high level of user satisfaction. By adapting methodology from Kano's model of user satisfaction, it can define which impact the components of products have on user satisfaction. This project aims to evaluate user satisfaction of Reproductive Health Information System (RHIS) using Kano Model. This is a case study of Lembaga Penduduk dan Pembangunan Keluarga Negara (LPPKN). The objectives for this project are to evaluate user satisfaction of RHIS system using Kano's model as well as to provide recommendations to improve user satisfaction of RHIS system. The users are RHIS stakeholders which consist of Administrator, Doctor, Nurse, Pharmacist, laboratory staff and finance user. This project was conducted using two techniques which are observation and interview session in order to collect data from the RHIS stake holders. While Frequencies Analysis and Customer Satisfaction Coefficient Analysis were used to evaluate and the evaluation data were based on the RHIS stake holders' responses. The results from the analysis are important to know the level of user satisfaction towards the RHIS and to get the recommendations from RHIS stakeholders to improve the user satisfaction of RHIS system. 2014 Thesis https://ir.uitm.edu.my/id/eprint/63298/ https://ir.uitm.edu.my/id/eprint/63298/1/63298.PDF text en public masters Universiti Teknologi MARA (UiTM) Faculty of Computer and Mathematical Sciences Taslim, Jamaliah
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Taslim, Jamaliah
description	User satisfaction is often viewed as a one-dimensional construction where the higher the perceived product quality, the higher the user's satisfaction and vice versa. However satisfying the specific product requirements to a higher level does not always infer a high level of user satisfaction. By adapting methodology from Kano's model of user satisfaction, it can define which impact the components of products have on user satisfaction. This project aims to evaluate user satisfaction of Reproductive Health Information System (RHIS) using Kano Model. This is a case study of Lembaga Penduduk dan Pembangunan Keluarga Negara (LPPKN). The objectives for this project are to evaluate user satisfaction of RHIS system using Kano's model as well as to provide recommendations to improve user satisfaction of RHIS system. The users are RHIS stakeholders which consist of Administrator, Doctor, Nurse, Pharmacist, laboratory staff and finance user. This project was conducted using two techniques which are observation and interview session in order to collect data from the RHIS stake holders. While Frequencies Analysis and Customer Satisfaction Coefficient Analysis were used to evaluate and the evaluation data were based on the RHIS stake holders' responses. The results from the analysis are important to know the level of user satisfaction towards the RHIS and to get the recommendations from RHIS stakeholders to improve the user satisfaction of RHIS system.
format	Thesis
qualification_level	Master's degree
author	Mahmud, Noor Shahira
spellingShingle	Mahmud, Noor Shahira Evaluating user satisfaction of reproductive Health Information System (RHIS) using Kano Model: a case study of LPPKN / Noor Shahira Mahmud
author_facet	Mahmud, Noor Shahira
author_sort	Mahmud, Noor Shahira
title	Evaluating user satisfaction of reproductive Health Information System (RHIS) using Kano Model: a case study of LPPKN / Noor Shahira Mahmud
title_short	Evaluating user satisfaction of reproductive Health Information System (RHIS) using Kano Model: a case study of LPPKN / Noor Shahira Mahmud
title_full	Evaluating user satisfaction of reproductive Health Information System (RHIS) using Kano Model: a case study of LPPKN / Noor Shahira Mahmud
title_fullStr	Evaluating user satisfaction of reproductive Health Information System (RHIS) using Kano Model: a case study of LPPKN / Noor Shahira Mahmud
title_full_unstemmed	Evaluating user satisfaction of reproductive Health Information System (RHIS) using Kano Model: a case study of LPPKN / Noor Shahira Mahmud
title_sort	evaluating user satisfaction of reproductive health information system (rhis) using kano model: a case study of lppkn / noor shahira mahmud
granting_institution	Universiti Teknologi MARA (UiTM)
granting_department	Faculty of Computer and Mathematical Sciences
publishDate	2014
url	https://ir.uitm.edu.my/id/eprint/63298/1/63298.PDF
_version_	1783735308243697664

Evaluating user satisfaction of reproductive Health Information System (RHIS) using Kano Model: a case study of LPPKN / Noor Shahira Mahmud

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