User intention to use of complaint management system at Telekom Research & Development / Mohd Izam Ismail
Complaints could bring benefits to the organizations such they may identify areas that needed improvement, provide opportunities for customer to voice their opinion on certain matters, and also provide quality service and satisfaction to the customers. In TMR&D, there are many complaints that oc...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2017
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| Online Access: | https://ir.uitm.edu.my/id/eprint/64410/1/64410.PDF |
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