Service quality and customer satisfaction of mobile banking in Malaysia / Nur E'zzati Md Faisol
The aim of this research study is to find out the service quality gap between perception and expectation of mobile banking subscribers in Malaysia. This study also find out the relationship between service quality and customer satisfaction of mobile banking in Malaysia. This study use SERVQUAL model...
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Format: | Thesis |
Language: | English |
Published: |
2017
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Online Access: | https://ir.uitm.edu.my/id/eprint/65044/1/65044.pdf |
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