Customer relationship management (CRM): SMS technology for auto dispatching in data restoration tracking system / Mohd Najmuddin Mohd Hassan

Customer Relationship Management (CRM) is the connection between customer satisfaction and future success in business. CRM is becoming critical to organizations worldwide as global competition increases and technological innovations in communication continue to emerge. Primacare is a call center in...

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Bibliographic Details
Main Author: Mohd Hassan, Mohd Najmuddin
Format: Thesis
Published: 2004
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