Applying ITIL framework to analyze problem management’s KPI: a case study of Mesiniaga Berhad / Abdul Jalil Abdul Rahim

Problem Management (PM) is one of the components in the Information Technology Infrastructure Library (ITIL) Service Support area. The primary focus of Problem Management is to identify causes of service issues and commission corrective work to prevent recurrences. To address this practice and make...

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Bibliographic Details
Main Author: Abdul Rahim, Abdul Jalil
Format: Thesis
Published: 2017
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